How to use Insure Oklahoma's application and member portal


If you are reapplying for Insure Oklahoma, or applying for the first time, please read the instructions below. Here are some things to remember:

  1. The new online application requires you to register for an account before starting.
    • If you already have a SoonerCare account or have registered for an account in the past, please log in to the member portal with your user ID and password. You'll be able to update your application to include Insure Oklahoma.
    • If you are registering for new account, click the "create a new account" link after you review the Rights & Responsibilities. Do not click the "create a new account using your PIN" link.
      • If you have followed the step above and are still asked to provide a PIN, it means that you have applied for benefits in the past and need to reset your PIN. Please call 800-987-7767 for assistance.
       
     
  2. If you are applying for Employer-Sponsored Insurance, please ask your employer for your Employee Eligibility Number (EEN).
    • You will enter the EEN in section four of the application, along with your employment information. Do not enter the EEN anywhere else.
    • Click here to download an Employer-Sponsored Insurance employee enrollment guide. You may also watch a demonstration of the application process and employer portal here.
     
  3. If you are applying for the Individual Plan, please read the notes below on what the eligibility results mean. 
    • You do not need an EEN to reapply.
    • You may need to pay your premium before the application will show that you're fully approved.
    • Individual Plan members should use the new member portal to pay premiums online. The previous bill pay website has been closed. You can continue to pay by telephone by calling 866-432-9176.
    • Click here to download an Individual Plan enrollment guide.
     

Please call the Insure Oklahoma Helpline at 888-365-3742 if you have any questions about your application. If you receive an error message or a request for a PIN while trying to create an account, please call 800-987-7767.

 

Starting an Application & Creating an Account

  • Review the Rights and Responsibilities. If you agree, click “Start” to go to the next page.
  • Click the “Create a new account” link to begin the registration process. Do not click the "create a new account using your PIN" link.
    • Enter your personal information and select the benefits you would like to apply for. You can add household members later.
    • Then, choose a username and password and set up your online account using your email address.
    • OHCA/SoonerCare will email you a registration code. Click the link in the email to confirm your registration.
    • After you confirm your registration, you’ll be taken back to the application.

     
  • If you are asked to provide a PIN, it means that you have applied for benefits in the past and need to reset your PIN. Please call 800-987-7767 for assistance.

 

Application Steps & Information Needed

  • The application requires information for all household members and is divided into eight steps. Complete application steps 1-8:
    • Step 1: People & Contacts – Enter names, dates of birth, and Social Security numbers for all household members and choose which benefits each member is applying for. This section also asks for tribal and residency information.
    • Step 2: Absent Parents – Applies to applications when there is a child in the household who has a parent living somewhere else.
    • Step 3: Tax Household – Answer questions about whether household members file taxes and what status they use (single, married filing jointly, etc.).
    • Step 4: Household Income – Enter employment information and taxable income sources for all household members. If you are applying for the Employer-Sponsored Insurance option, please ask your employer for your Employee Eligibility Number (EEN) and enter it in this step. If you are applying for the Individual Plan, you do not need an EEN.
    • Step 5: Expenses – Enter tax-deductible expenses for all household members.
    • Step 6: Health Insurance – Enter details about any health insurance a household member may have.
    • Step 7: Citizenship & Identity – Confirm this information for household members.
    • Step 8: Submit – Review the entire application and make changes before submitting the application.
     


Eligibility Results & Next Steps -- Individual Plan

After completing steps 1-8 and submitting the application, you can view your results:

“Denied – Has pending eligibility for IO-IP,” means that you qualify for Insure Oklahoma, but you need to pay your premium to be fully approved. You also may need to upload documents, such as taxes.

IP Pending Eligibility















All other denial messages mean that you do not qualify for Insure Oklahoma.

  • If you receive the pending eligibility result, click the “Pay Premium” button to complete the approval process. 
    • If you pay your premium by the last day of the month that you apply, your coverage can begin on the first day of the next month (example: Apply and pay by March 31 to have coverage on April 1).
     
  • Upload any documents requested.
  • Choose a primary care provider.


Eligibility Results & Next Steps -- Employer-Sponsored Insurance

After completing steps 1-8 and submitting the application, you can view your results:

If you are approved, you will see an "Approved" result.

IO ESI Approved

  • Upload any documents requested.